IT Helpdesk/IT Support Specialist
At EmeSoft, you can take your career to the next level by working for a company that values personal accountability and an abundance mentality. We design IT solutions better than anyone but need help to do it. We need your help to innovate and provide our clients with the best possible solutions.
We are currently seeking a dedicated IT Helpdesk/IT Support Specialist to join our team. This role involves providing technical assistance, troubleshooting, and maintenance support to ensure our software development team and internal users experience minimal downtime and maximum productivity.
The ideal candidate will be skilled in diagnosing issues across various operating systems and network environments and will play a crucial role in keeping our IT infrastructure running smoothly.
Your Role
- Provide first-level technical support to internal employees, responding to hardware, software, and network issues promptly and effectively.
- Diagnose and troubleshoot system issues across Windows, macOS, and Linux environments, ensuring minimal downtime for users.
- Install, configure, and maintain company software, applications, and equipment, including laptops, desktops, printers, and mobile devices.
- Manage user accounts, permissions, and access rights in Active Directory Domain Services, Microsoft Office 365, Google Workspace, Microsoft Entra ID.
- Monitor network performance and assist in resolving connectivity issues, escalating complex issues to the IT infrastructure team as necessary.
- Set up, maintain, and support video conferencing tools and office communication systems.
- Document and track support requests in a ticketing system, ensuring timely follow-up and closure.
- Assist with IT asset inventory management, including hardware and software tracking.
- Support the onboarding and offboarding processes, including device setup, access configuration.
What you bring?
- Proven experience (1+ year) in IT Helpdesk or IT Support roles, preferably within a software or technology company.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with troubleshooting common issues in software development environments (IDEs, version control, etc.).
- Understanding of networking principles (TCP/IP, DNS, DHCP) and experience resolving network connectivity issues.
- Proficiency with Microsoft Office 365, Active Directory, and Google Workspace for account management and support.
- Experience using ticketing systems (such as Jira, Zendesk, or ServiceNow) for issue tracking and management.
- Excellent problem-solving skills, with the ability to diagnose and resolve issues effectively.
- Strong interpersonal and communication skills, capable of providing clear technical guidance to non-technical users.
- Proactive attitude toward learning and staying updated on new IT tools and practices.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, Google Professional Workspace Administrator Certification) are a plus.
Why EmeSoft?
- Receive your full salary during the probation period.
- Enjoy a 13th-month salary as an annual bonus.
- Benefit from annual salary reviews for potential increases.
- Comprehensive insurance coverage in line with Vietnamese labor law, plus premium healthcare.
- Company covers parking allowances.
- Participate in exciting company outings, events, and team-building activities.
- Thrive in an open, friendly, and professional work environment with a values-driven, agile culture.
- Embark on an attractive career path with a strong focus on personal and professional development.
- Take advantage of sponsorship for training courses and professional certifications.
- Maintain a healthy work-life balance with a 40-hour work week, Monday through Friday.
How to apply?
If you’re ready to take the next step in your career, we’re eager to hear from you! Please send an email to talent.acquisition@emesoft.net with the job title you’re applying for and your latest resume attached. We’re looking forward to discovering how your skills and passions align with our team.
Don’t wait – your future starts today!
If you are ready to take your career to the next level, we encourage you to apply for a position at EmeSoft. We look forward to hearing from you!
